Strategic and large scale government IT projects management: innovation report
Al-Khouri, Ali Mohammed S. M.
This research focuses on the Implementation of IT systems and public sector and national ID card projects in particular. Such projects have high expectations but low success rates. The study Investigated the factors contributing to IT projects failure through on extensive review of the existing literature. This was enriched and tested by close Involvement with the UAE national ID card project, surveys and In depth interviews with senior managers from other ID card projects and presentations and attendance at over 50 conferences on this subject.\ud Many of the factors leading to either success or failure identified in many practical studies could be addressed through a well designed project management methodology. Based on the literature, practical experience, observations and feedback from practitioners a project management methodology; named PROMOTE - PROject Management Of Technology Endeavours - was developed and tested for the planning and Implementing large scale IT projects mainly In a government context. The US$200+ million dollar national ID programme In the United Arab Emirates was the main test vehicle. Its Innovations include a hybrid systems development/project management customer based philosophy, a\ud number of new tools and techniques and the Introduction of a mentor for the project manager. To help assess the general applicability of the methodology it was also tested In the Saudi Arabia, Oman, and Bahrain national ID initiatives.\ud The methodology phases were refined several times (and other phases were added) to address the problems Identified from UAE project, the literature, the experiences reported at GCC committee meetings and from other large scale\ud Implementations around the world (from conferences and study visits to other countries). From the testing conducted, the methodology is believed to add a significant contribution to the field of IT projects Implementation and In Increasing the success chances of such projects. Such success should have a profound Impact on government services. The study also recognises that a better understanding of the new methodology and its contributions Is only possible through further research and application In other large scale IT projects. This should allow the extension of the applicability of this methodology to a much\ud wider spectrum.
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