Business continuity management in UK higher education: a case study of crisis communicationin the era of social media
McGuinness, M.; Marchand, R.D.;
This study explores crisis communications in UK higher education institutions between the institution and its students. Using a case study of British universities, data is presented from interviews with university business continuity managers and student focus groups. T... View more
ACQUIER, A., GAND, S. & SZPIRGLAS, M. 2008. From Stakeholder to StakeSholder Management in Crisis Episodes: A Case Study in a Public Transportation Company. Journal of Contingencies and Crisis Management, 16, 101-114.
ADCROFT, A., TECKMAN, J. & WILLIS, R. 2010. Is higher education in the UK becoming more competitive? International Journal of Public Sector Management, 23, 578-588.
ALPASLAN, C. M., GREEN, S. E. & MITROFF, I. I. 2009. Corporate Governance in the Context of Crises: Towards a Stakeholder Theory of Crisis Management. Journal of Contingencies and Crisis Management, 17, 38-49.
AMERICAN RED CROSS 2011. Social Media in Disasters and Emergencies. American Red Cross.
AUCSO/HEFCE 2008. Planning for and managing emergencies: A good practice guide for higher education institutions. Association of University Chief Security Officers/ Higher Education Funding Council for England.
AULA, P. 2010. Social media, reputation risk and ambient publicity management. Strategy & Leadership, 38, 43-49.
BEGGAN, D. M. 2011. Disaster Recovery Considerations for Academic Institutions. Disaster Prevention and Management, 20.
BILLINGS, R. S., MILBURN, T. W. & SCHAALMAN, M. L. 1980. A model of crisis perception: a theoretical and empirical analysis. Administrative Science Quarterly, 25, 300-316.
BIS 2011. Higher Education: Students at the Heart of the System. London: Department of Business, Innovation and Skills.
BLOOR, M., FRANKLAND, J., THOMAS, M. & ROBSON, K. 2001. Focus Groups in Social research, London, Sage.