publication . Article . 2013

Excellence models in the non-profit context: Strategies for continuous improvement

Omar AL-Tabbaa;
  • Published: 17 May 2013 Journal: International Journal of Quality & Reliability Management, volume 30, pages 590-612 (issn: 0265-671X, Copyright policy)
  • Publisher: Emerald
  • Country: United Kingdom
Purpose – This paper provides insights into the applicability of excellence models (in particular the\ud European Foundation for Quality Management (EFQM) Excellence Model), for use in the nonprofit\ud context as a strategy for performance improvement aiming to enhance sustainability.\ud Design/methodology/approach – The study is based on an exploratory, qualitative in-depth case\ud study approach, which includes three UK-based nonprofit organizations (NPOs) as research case\ud studies.\ud Findings – In general, we found the quality models to be relevant to the NPO context, and potentially\ud effective and useful as a performance improvement strategy for NPOs. H...
free text keywords: Strategy and Management, General Business, Management and Accounting
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