publication . Article . 2014

Halifax Community Bank: a learning society within a UK organisation

Christine A. Eastman;
Open Access English
  • Published: 11 Feb 2014
  • Publisher: Emerald
  • Country: Mauritius
Abstract
Purpose – Students investigated whether the commonly accepted net promoter score was an accurate way of measuring the quality of service, whether presenteeism was just as corrosive as absenteeism and what internal and external factors contributed to business success or failure. What the paper tried to foster from the outset was the concept of a learning society in order to gauge how students experienced the need to reinforce their arguments with theory. The paper aims to discuss these issues.\ud \ud Design/methodology/approach – The author’s interest focused on the link between business and academia, what constituted an academic presence in the workplace and whe...
Subjects
free text keywords: Education, Public relations, business.industry, business, Presenteeism, Net Promoter, Academic writing, Work-based learning, Sociology, Qualitative research, Pedagogy, Organizational studies, Learning society, Absenteeism
Related Organizations

Eraut, M., Alderton, J., Cole, G. & Senker,P. (1999) `The impact of the manager on learning in the workplace'. In F Coffield (ed) The implications of research on The Learning Society for policy. Bristol: The Policy Press.

Hendry, J (2006) `Educating Managers for Post-bureaucracy: The Role of the Humanities'. Management Learning. Vol 37. No 3. pp 267 -81.

Jarvis, P (ed) (2001) The Age of Learning - education and the knowledge society. New York & Abington, Oxon: Routledge.

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