Managing innovation in public research and development organisations using a combined Delphi and Analytic Hierarchy Process approach
Fostering the nation‘s innovation is the key role of public research and development (R&D). However, executive staffs of public R&D organisations worldwide are continuously faced with the challenge of planning innovation orientation to attain their vision. There is a need for developing the innovation model in the context of public R&D. Furthermore, these challenges are exacerbated by continuous changes in citizens‘ social aspirations and industries‘ expectations in a turbulent economic climate of any developing economy.\ud The main objective of this research is to provide a methodological framework which assists in structuring an innovation management model taking all dimensions of public R&D into account. To accomplish the main objective, the research involves the following theoretical and empirical studies: (a) using the Delphi method in refining influencing factors on innovation management in public R&D gathered from a literature review; (b) using the Analytic Hierarchy Process (AHP) to propose a management model which hierarchically arranges the refined factors involving multiple dimensions of public R&D ; (c) applying the proposed innovation management model for devising an adapted orientation for future innovation in a case study; (d) providing an illustrative model for generic deploying the research findings to other socio-organisational contexts.\ud As innovation development in R&D organisations is influenced by national contexts within which the R&D is operated; Delphi experts are selected from various national research centres of a particular county, i.e. Thailand. In addition, the AHP application is performed in a Thai case study for in-depth exploration of a particular phenomenon. The AHP findings assist in formulating a proper orientation for organisational innovation plans compared to methods used at present based on intuition. In addition, the hierarchy model and its factors could form a valuable resource for better planning a cohesive innovation orientation in the selected country. Moreover, the proposed methodological framework (involving a combined Delphi and AHP) is adaptable to users from other countries and contexts. It has the potential to assist in delivering effective innovation management their organisation.