Purpose - The paper investigates the service ecosystem of FM against the Vargo and Lusch framework of service dominant logic (SDL).\ud \ud Design/methodology/approach - A theoretical argument guided by previous research into service excellence in FM.\ud \ud Findings - T... View more
Ng, I. C. L., Maull, R. and Yip, N. (2009), “Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry”, European Management Journal, Vol. 27, No. 2, pp. 377- 387.
Macdonald, R. (2012), “Dense Networks and Managed Dialogue: The Impact on the Patient Environment”,. In Alexander, K. and Price, I. (Eds.) Managing Organizational Ecologies: Space, Management and Organization, Routledge, New York, pp. 222-233.
Martinez, M., and Aldrich, H. (2011), “Networking strategies for entrepreneurs: Balancing cohesion and diversity”, International Journal of Entrepreneurial Behaviour and Research, Vol. 17, No. 1, pp. 7-38.
McCarroll, P. (2016), “Service Delivery in FM: Enhancement or Enchantment?” EuroFM Research Papers. https://www.researchgate.net/publication/306057491 Merrilees, B., Miller, D. and Yakimova, R. (2017) "The role of staff engagement in facilitating staff led value co-creation", Journal of Service Management, Vol. 28 No: 2, pp.
250-264, Obstfeld, D. (2005), “Social Networks, the Tertius Iungens Orientation, and Involvement in Innovation”, Administrative Science Quarterly, Vol. 50, No.1, pp. 100-130.
Prahalad C. K. and Ramaswamy V. (2004), The Future of Competition: Co-creating Unique Value with Customers, Harvard University Press, Cambridge MA.,.
Price I. (1995), “Organisational Memetics?: Organisational Learning as a Selection Process”, Management Learning, Vol. 26, No. 3, pp. 299-318.
Price I. (2003), “The development of Facility Management” In Best, R., Langston C. and De Valence G. (Eds.), Workplace strategies and Facilities Management: Building in value.
Butterworth-Heinemann, Oxford, pp. 49-66.
Price I. (2007), “Lean Assets: New language for new workplaces”, California Management Review,. Vol. 49, No. 2, pp. 102-118.