Ahire, Sanjay L., and Damodar Y. Golhar. 1996. "Quality Management in Large Vs. Small Firms." Journal of Small Business Management no. 34 (2):1-13.
Bamford, David R., and Richard W. Greatbanks. 2005. "The use of quality management tools and techniques: a study of application in everyday situations." International Journal of Quality & Reliability Management no. 22 (4):376-392. doi: 10.1108/02656710510591219.
Burns, R. 2000. Introduction to Research Method. London, UK: Sage Publications.
Chakrabarty, Ayon, and Kay Chuan Tan. 2007. "The current state of six sigma application in services." Managing Service Quality no. 17 (2):194-208. doi: 10.1108/09604520710735191.
Chen, Al, Y., S., and Roby Sawyers, B. 1994. "The IRS is embracing private-sector management techniques to solve its problems." Journal of Accountancy no. 178 (1):77-80.
Ciliberti, F., P. Pontrandolfo, and B. Scozzi. 2008. "Investigating corporate social responsibility in supply chains: a SME perspective." Journal of Cleaner Production no. 16 (1578-1588). [OpenAIRE]
Clegg, Ben, Roya Gholami, and Mine Omurgonulsen. 2013. "Quality management and performance: a comparison between the UK and Turkey." Production Planning & Control no. 24 (12):1015- 1031. doi: 10.1080/09537287.2011.642486.
Dale, B. 2003. Managing Quality. Oxford: Blackwell Publishers.
Dale, B., and R.E. McQuater. 1998. Managing Business Improvement and Quality: Implementing Key Tools and Techniques. Oxford: Blackwell Publishers.
Delgado-Hernandez, David Joaquin, and Elaine Aspinwall. 2007. "Improvement methods in U.K. and Mexican construction industries: a comparison." Quality and Reliability Engineering International no. 23 (1):59-70. doi: 10.1002/qre.814.
Denscombe, M. 2003. The Good Research Guide. England: Open University Press.
Duan, Y., A. Mullins, D. Hamblin, S. Stanek, H. Sroka, V. Machado, and J. Araujo. 2002. "Addressing ICTs skill challenges in SMEs: insights from three country investigations." Journal of European Industrial Training no. 26 (9):430-441. [OpenAIRE]
Esain, A., S. Lethbridge, and S. Elias. 2011. Business Improvement Approaches in Public Sector in Wales. Cardiff: Lean Enterprise Research Centre, Cardiff Business School, Cardiff University.
Eshelman, R., P. Juras, and T. Taylor. 2001. "When small companies implement big systems." Strategic Finance no. 82 (8):28-33.
European Union. Small and Medium-sized Enterprises (SME). What is an SME? 2012 [cited 17 September 2012]. Available from http://ec.europa.eu/enterprise/policies/sme/facts-figuresanalysis/sme-definition/index_en.htm.