The financial services sector is a huge and diverse industry comprising many different forms of organisations and product offerings. Yet, a review of past papers in the Journal of Financial Services Marketing (JFSM) reveals a heavy bias towards articles on banking, to t... View more
ABI (2015) Is your home underinsured? Available from www.abi.org.uk Ali, N. (2012). An exploratory study into the implementation of internal marketing in small insurance brokers in the United Kingdom. Journal of Financial Services Marketing, 17(3), 242-254.
AMBest (2015) Takaful Operators Struggle with Growth and Profitability. Middle east - non-life and life special report. Market Review, April 13, 2015 Beaverstock, J. V., Faulconbridge, J. R., & Hall, S. J. (2014). The Globalization of Executive Search: Professional Services Strategy and Dynamics in the Contemporary World (Vol. 59). Routledge.
Beaverstock, J. V. (2004). 'Managing across borders': knowledge management and expatriation in professional service legal firms. Journal of Economic Geography, 4(2), 157-179.
Blanc, A (2012) Responding to challenges in general insurance in Upon the door of every cottage…Protecting the public through general insurance. Chartered Insurance Institute.
Beloucif, A., Donaldson, B., & Kazanci, U. (2004). Insurance broker-client relationships: An assessment of quality and duration. Journal of Financial Services Marketing, 8(4), 327-342.
Bond, A., & Stone, M. (2004). How the automotive insurance claims experience affects customer retention. Journal of Financial Services Marketing, 9(2), 160-171.
Brophy, R. (2015). A collection of insurance brands: The story of RSA in Ireland. Cogent Business & Management, 2(1), 1067567.
Dunkley, E. (2015) A million UK customers switched banks in 2014. January 22, 2015. Available from www.Ft.com Dusuki, A. W. and Abdullah, N. I., (2007). Why do Malaysian customers patronise Islamic banks? International Journal of Bank Marketing, 25 (3), 142-160.
Edwards, K., Chisholm, L., & Smith, T. (2003). Craving for Coaching: a case study from Kwik-Fit insurance services. Journal of Financial Services Marketing, 8(2), 167-173.
Ehrlich, I., & Becker, G. S. (1972). Market insurance, self-insurance, and self-protection. The Journal of Political Economy, 623-648.