The use of information systems for logistics and supply chain management in South East Europe: Current status and future direction

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Ketikidis, K.H. ; Koh, S.C.L. ; Dimitriadis, N. ; Gunasekaran, A. ; Kehajova, M. (2008)
  • Publisher: Elsevier Ltd

This research aims to investigate the current status and future direction of the use of information systems for logistics and supply chain management (LSCM) in South East Europe. The objectives are threefold: (1) to identify major challenges and developments on the use of information systems for LSCM by enterprises, (2) to examine the actual level of satisfaction of current policy on LSCM, and (3) to reveal the actual need of enterprises in South East Europe on effective use of information systems for LSCM. Mixed methodology of literature review and questionnaire survey is adopted in this research. Data collected from 79 enterprises are analysed using descriptive analysis in SPSS. The findings suggest that enterprises in Albania, Bulgaria, Greece, Former Yugoslav Republic of Macedonia (FYROM), Romania, and Serbia and Montenegro, face similar challenges but all are in different stages of developments of LSCM. Their use of information systems explains their heavy focus on supply chain partnership and weakness in demand chain partnership. Major findings suggest that companies and governments alike in that region do not seem to be ready for playing a significant and demanding role in global supply chains. Current deficiencies, including limited abilities in building valuable forward relations, weak strategic planning and organisation, and infrastructural problems, are major obstacles for fast development in LSCM. At the same time though, traces of changing mentalities do exist, setting the ground for improved performance and ultimately for a better position in global business. \ud
  • References (4)

    1CITY Liberal Studies -Affiliated institution of the University of Sheffield, 13 Tsimiski Street, Thessaloniki - Greece 2South East European Research Centre, 17 Mitropoleos Street, 54624 Thessaloniki - Greece.

    3*University of Sheffield, Management School, 9 Mappin Street, Sheffield S1 4DT, UK. Tel: +44 (0) 114 222 3395, Fax: +44 (0) 114 222 3348, E-mail:

    4University of Massachusetts - Dartmouth, Management Department, 285 Old Westport Road, North Dartmouth, MA 02747-2300, USA.

    5University of Economics - Varna, Marketing Department, 77 Knjaz Boris I-st blvd, 9000 Varna, Bulgaria

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