Risk assessment in service provider communities

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Petri, Ioan; Rana, Omer Farooq; Silaghi, Gheorghe Cosmin; Rezgui, Yacine;
(2014)

On-line service delivery undertaken between clients and service providers often incurs risks for both the client and the provider, especially when such an exchange takes place in the context of an electronic service market. For the client, the risk involves determining ... View more
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