Leadership in high-value services for manufacturers:an exploration of the impact to facilitates practices

Part of book or chapter of book English OPEN
Baines, Tim ; Lightfoot, Howard (2013)
  • Publisher: Aston University

Servitization is a growing area of interest amongst practitioners, policy makers and academics, and much is still to be learnt about its adoption in practice. This paper makes a contribution to this debate by identifying the key facilities practices that successfully servitizing manufacturers appear to be deploying and the underlying rationale behind their configuration. Although these are preliminary findings from a longer-term research programme,this short communication seeks to highlight implications to manufacturing professionals and organisations who are considering the servitization of their operations.
  • References (6)

    Baines T. and Lightfoot H (2012a) 'Servitization of the manufacturing firm: Exploring the Operations Practices and Technologies that deliver advanced services. International Journal of Operations and Production Management, Forthcomming.

    Baines, T., Brown, S, Benedettini, O., and Ball, P. (2012b) 'Examining green production and its role within the competitive strategy of manufacturers', Journal of Industrial Engineering and Management, Vol 5 nº 1 (2012), 53-87. Online ISSN: 2013-0953; Print ISSN: 2013-8423 Baines T., Lightfoot, H., and Smart P (2012c) 'Servitization within manufacturing operations: An exploration of the impact to facilities practices, IJMechE Part B, Vol 226, 2, 377-380.

    Lightfoot, H., Baines T., and Smart P (2011a) 'Examining the information and communication technologies enabling servitized manufacture), IJMechE Part B, Vol 225, 10, 1964-1968 Baines, T., Lightfoot, H., Smart, P. (2011b) 'Servitization within manufacturing: Exploring the provision of advanced services and their impact on vertical integration', Journal of Technology Management 22(7), 947-954.

    http://www.emeraldinsight.com/journals.htm?articleid=1949614&ini=aob Baines, T.S, Lightfoot, H., Peppard, J., Johnson, M., Tiwari, A., Shehab, E., and Swink, M. (2009), “Towards an operations strategy for product-centric servitization”, International Journal of Operations and Production Management, 29, 5, 494-519.

    Baines T.S., Lightfoot, H and Benedettini, O., Whitney. D and Kay J.M (2010) 'The adoption of servitization strategies by UK based manufacturers', IJMechE Part B, Vol 224, 5, 815-830 Baines T.S., Kay G. Adesola S. and Higson M. (2005), 'Strategic positioning - An integrated decision process for manufacturers', International Journal of Operations and Production Management. vol 25, no 2, 180 - 201. Ford H., (1922), “My Life and Work”, Kessinger Publishing.

    Oliva R. &Kallenberg R., (2003) “Managing the Transition from Products to Services”, International Journal of Service Industry Management , Vol.14, No. 2, pp. 1 -10 Skinner W., (1985), “Manufacturing: The formidable competitive weapon”, John Wiley & sons Womack, J. et al., (1990), “The Machine that Changed the World”, Maxwell MacMillan International.

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