Strategy implementation and public service effectiveness, efficiency and equity

Article English OPEN
Andrews, Rhys ; Beynon, Malcolm ; Gence, Elif (2017)

Strategic decision-making theories suggest that organizations that combine rational and\ud incremental strategy implementation styles are likely to perform better than those that emphasize\ud a single style. To assess whether these arguments apply to the public sector; we explore the\ud strategy implementation style and perceived service effectiveness, efficiency and equity of Turkish\ud municipal government departments. Using fuzzy cluster analysis, we identify four distinctive though\ud inter-related styles of strategy implementation in our sample organizations: logical-incremental;\ud mostly rational; mostly incremental; and no clear approach. A logical-incremental and mostly\ud rational style of implementation are associated with better effectiveness, efficiency and equity; with\ud the absence of an implementation style associated with worse performance. Theoretical and practical\ud implications are discussed.
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