Managing healthcare performance in analytical framework

Article English OPEN
Dey, Prasanta K. ; Hariharan, Seetharaman ; Despic, Ozren (2008)

Purpose – The purpose of the paper is to develop an integrated framework for performance management of healthcare services. Design/methodology/approach – This study develops a performance management framework for healthcare services using a combined analytic hierarchy process (AHP) and logical framework (LOGFRAME). The framework is then applied to the intensive care units of three different hospitals in developing nations. Numerous focus group discussions were undertaken, involving experts from the specific area under investigation. Findings – The study reveals that a combination of outcome, structure and process-based critical success factors and a combined AHP and LOGFRAME-based performance management framework helps manage performance of healthcare services. Practical implications – The proposed framework could be practiced in hospital-based healthcare services. Originality/value – The conventional approaches to healthcare performance management are either outcome-based or process-based, which cannot reveal improvement measures appropriately in order to assure superior performance. Additionally, they lack planning, implementing and evaluating improvement projects that are identified from performance measurement. This study presents an integrated approach to performance measurement and implementing framework of improvement projects.
  • References (40)
    40 references, page 1 of 4

    [UNAVAILABLE IN THIS VERSION]: Chen, Y.M., Huang, P.N. (2007), "Bi-negotiation integrated analytic hierarchy process in supplier selection", Benchmarking International Journal, Vol. 14 No.5, pp.575-93.

    Cooper, R. (1988a), "The rise of activity-based cost systems: Part I - what is an activity-based cost system?", Journal of Cost Management, Summer, pp.45-54.

    Cooper, R. (1988b), "The rise of activity-based cost systems: Part II - when do I need an activity-based cost system?", Journal of Cost Management, Fall, pp.41-8.

    Cross, K.F., Lynch, R.L. (1988/1989), "The SMART way to sustain and define success", National Productivity Review, Vol. 8 No.1, pp.23-33.

    Dey, P.K. (2002), "Benchmarking project management practices of Caribbean organizations using analytic hierarchy process", Benchmarking International Journal, Vol. 9 No.4, pp.326-56.

    Dey, P.K., Hariharan, S. (2006), "Integrated approach to healthcare quality management: a case study", The TQM Magazine, Vol. 18 No.6, pp.583-605.

    Dey, P.K., Hariharan, S., Clegg, B. (2006), "Measuring the operational performance of intensive care units using the analytical hierarchy process approach", International Journal of Operations & Production Management, Vol. 26 No.8, pp.849-65.

    DFID (1997), "Guidelines on humanitarian assistance, includes guidance on preparing log frames", May, available at: _v5.0a.doc, .

    Inamdar, N., Kaplan, R.S., Bower, M. (2002), "Applying the balanced score card in healthcare provider organizations", Journal of Healthcare Management, Vol. 47 No.3, pp.179-95.

    Islei, G., Lockett, G., Cox, B., Stratford, M. (1991), "A decision support system using judgmental modeling: a case of R&D in the pharmaceutical industry", IEEE Transaction on Engineering Management, Vol. 38 pp.202-9.

  • Metrics
    views in OpenAIRE
    views in local repository
    downloads in local repository

    The information is available from the following content providers:

    From Number Of Views Number Of Downloads
    Aston Publications Explorer - IRUS-UK 0 135
Share - Bookmark