publication . Article . 2015

Cabin crew collectivism: labour process and the roots of mobilization:

Philip Taylor; Sian Moore;
Open Access English
  • Published: 04 Feb 2015
  • Publisher: SAGE
  • Country: United Kingdom
Abstract
The protracted dispute (2009–11) between British Airways and BASSA (British Airways Stewards and Stewardesses Association) was notable for the strength of collective action by cabin crew. In-depth interviews reveal collectivism rooted in the labour process and highlight the key agency of BASSA in effectively articulating worker interests. This data emphasizes crews’ relative autonomy, sustained by unionate on-board Cabin Service Directors who have defended the frontier of control against managerial incursions. Periodic attempts to re-configure the labour process, driven by cost cutting imperatives in an increasingly competitive airline industry, eroded crews...
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doi: 10.1177/0950017014538336
Subjects
free text keywords: Collective action, Collectivism, Mobilization, Political economy, Ideology, media_common.quotation_subject, media_common, Crew, Cost cutting, Emotional labor, Political science, Frontier, Law
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