The yellow brick road: total quality management and the restructuring of organizational culture

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Tuckman, A;
(1994)
  • Publisher: Sage Publications

The paper offers a critique of Total Quality Management . It is essentially in three parts: the first examines the rise of TQM through the western experience of Japanese development, second it examine the nature of TQM's promised cultural change and, finally questioning... View more
  • References (1)

    1980. "The Statistical Research Group, 1942- 1945" Journal of the American Statistical Association Vol 75, No 370, June, 320-331.

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