The snakes and ladders of FM service excellence

Book English OPEN
Price, Ilfryn; Mccarroll, Patricia;
(2015)
  • Publisher: Sheffield Business School

A report to accompany a workshop and gamification event at EFMC 2015 in Glasgow.\ud \ud Snakes and Ladders is an ancient Indian board game regarded today as a worldwide classic. The historic version had its root in morality lessons, where a player's progression up the b... View more
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