Measuring patient satisfaction to allocate NHS funding: Opening a can of worms? Rapid Responses to: NEWS: Jacqui Wise: Part of hospitals’ funding will depend on patient satisfaction ratings from 2010-11 BMJ 2009; 339: b5451

Article English OPEN
Van Teijlingen, Edwin (2009)
  • Publisher: BMA / British Medical Journal
  • Subject: pa | soc | med

Short piece, just over 400 words, without an Abstract
  • References (10)

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    10. Brown S, Lumley J. The 1993 Survey of Recent Mothers: Issues in survey design, analysis and influencing policy. Int J Qual Health Care 1997; 9. 265-275.

    11. Bramadat IJ, Driedger M. Satisfaction with childbirth: Theories and methods of measurement. Birth 1993; 20, 22-29.

    12. Scott A, Smith RD. Keeping the customer satisfied: A technique for adding value to patient satisfaction surveys. Int J Qual Health Care 1994; 6, 353-359.

    13. Porter M, Macintyre S. What is, must be best: a research note on conservative or deferential responses to antenatal care provision. Soc Sci Med 1984; 19, 1197-1200.

    14. Staniszewska S, Ahmed L. The concepts of expectation and satisfaction: do they capture the way patients evaluate their care? J Adv Nurs 1999; 29, 364-372.

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