It's a culture thing - the challenge of change - customer service in local government

Book English OPEN
Ritters, Katrina ; Davis, Howard ; Mawson, John ; Tricker, Mike J. (2009)
  • Publisher: Institute of Customer Service
  • References (1)

    13 Bob Johnston, Service Excellence = Reputation = Profit: Developing and Sustaining a Reputation for Service Excellence: A Research Report, Institute of Customer Service, 2001

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