Critical success factors affecting the implementation of the ISO 9001:2000 quality management system in Libyan manufacturing companies

Doctoral thesis English OPEN
Sharif, A

Since ISO 9000 was introduced in 1987 the number of organisations in developed and \ud developing countries with ISO 9000 certification is increasing dramatically. Up to the end \ud of 2006, the number of ISO 9001:2000 certified organisations reached 40,909 in the UK \ud and 44,883 in the USA. Within Arab countries the number reached 1,928 in Egypt, 710 in \ud Saudi Arabia and 1,040 in the United Arab Emirates. In Libya, however, this number up to \ud the end of 2006 was only 46 and, according to the results of the conducted preliminary \ud interviews of this study, the number of certified Libyan Manufacturing Companies (LMCs) \ud up to the end of September 2007 was only 7 companies which is, relatively, a very low \ud number. Accordingly, this thesis aims to "investigate the critical success factors (CSFs) \ud affecting the implementation of ISO 9001:2000 in Libyan manufacturing companies'".\ud A comprehensive review of literature was carried out to identify the critical success factors \ud affecting the implementation of ISO 9001:2000 that were experienced by different \ud organisations around the world, including its key aspects. The summarized factors were \ud subsequently used in the empirical investigation of the relevant factors in LMCs. The \ud employed research methodology involved the adoption of a quantitative approach, a survey \ud strategy, utilising a self-administrated questionnaire method. All 7 certified companies \ud were included in the survey. The Statistical Package for the Social Sciences (SPSS) was \ud used to analysis the data using appropriate statistical techniques.\ud The survey findings revealed that LMCs experienced many factors, these mostly being the \ud same as those experienced by other companies in different countries. There was a relative \ud degree of difference in the importance. These factors as identified in this study are \ud presented in five groups. These groups in descending order are: management and people \ud involvement, culture, training, communication, and support mechanism. The most critical \ud success factor for ISO 9001:2000 implementation in LMCs is represented in the \ud management and people involvement group which is the "top management commitment" \ud factor. The study, therefore, contributes to the existing body of knowledge in the quality \ud management discipline and fills the gap in knowledge in Libyan studies. Recommendations \ud for further research also have been derived from this research.
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