Three dimensional norm-based knowledge management for knowledge intensive business service organizations: an organizational semiotics perspective

Article English OPEN
Pan, Yu-Chun ; Tan, Chekfoung (2016)
  • Publisher: International Journal of Knowledge Engineering
  • Related identifiers: doi: 10.18178/ijke.2016.2.1.051
  • Subject: Law | computer_science | management

The utilization of knowledge enables knowledge intensive business service (KIBS) organizations, such as law firms, to perform and deliver value to their customers. Organizational semiotics views norms as knowledge that are developed through practical experience of human agents in organizations. Building on organizational semiotics and knowledge management, this paper proposes a three dimensional norm-based knowledge management (3DNKM) framework for legal sector in the UK. Abductive reasoning is adopted for guiding the research process in this paper. The three identified contextual dimensions of knowledge include customer, practice area and lawyer. For each dimension, there are informal, formal and technical norms establishing context-based knowledge. The proposed framework provides a way for KIBS organizations to manage the intertwined norms from the three dimensions and various levels.
  • References (49)
    49 references, page 1 of 5

    [1] Department of Trade and Industry, Our Competitive Future: Building the Knowledge Driven Economy, London, UK: Department of Trade and Industry, 1998.

    [2] L. Bettencourt et al., “Client co-production in knowledge-intensive business services,” Operations Management: A Strategic Approach, 2005, p. 273.

    [3] B. Løwendahl, Strategic Management of Professional Service Firms, Copenhagen Business School Press DK, 2005.

    [4] Y. Tsai, “Learning organizations, internal marketing, and organizational commitment in hospitals,” BMC Health Services Research, vol. 14, no. 1, 2014, p. 152.

    [5] T. Plessis and A. S. A. Toit, “Knowledge management and legal practice,” International Journal of Information Management, vol. 26, no. 5, pp. 360-371, 2006.

    [6] H. N. Butler and B. H. Kobayashi, “Unlocking the law: Building on the work of Larry E. Ribstein,” International Review of Law and Economics, vol. 38, pp. 2-4, 2014.

    [7] W. D. Henderson, “From big law to lean law,” International Review of Law and Economics, vol. 38, pp. 5-16, 2014.

    [8] L. E. Ribstein. (2010). The death of big law. [Online]. Available:

    [9] R. E. Susskind, Tomorrow's Lawyers: An Introduction to Your Future, Oxford University Press Oxford, 2013.

    [10] B. H. Barton, “A glass half full look at the changes in the American legal market,” International Review of Law and Economics, vol. 38, pp. 29-42, 2014.

  • Metrics
    views in OpenAIRE
    views in local repository
    downloads in local repository

    The information is available from the following content providers:

    From Number Of Views Number Of Downloads
    UWL Repository - IRUS-UK 0 35
Share - Bookmark