CSPN Partner Satisfaction Survey Report 2013

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Baker, Colin ; Loughren, Elizabeth A ; Crone, Diane (2013)
  • Publisher: University of Gloucestershire
  • Subject: H1

The CSPN Stakeholder Survey forms a key element of CSP improvement planning processes. It aims to: gauge stakeholder satisfaction levels with the service offered by CSP core teams (individually and collectively); identify good practice and areas for improvement; provide a tool to support benchmarking across partnerships; provide material for use in advocacy and business planning; help identify the demand for CSP services to support future CSP business development, and help support Sport England monitoring requirements.\ud \ud Main findings included:\ud 48 of the 49 CSPs took part.\ud National Governing Bodies of Sport (NGBs) (24.4%), local authority leisure and sport services (20.3%) and community sports clubs (7.3%) were the most represented types of organisation. \ud Satisfaction with CSP contact was generally very high with no less than 89.6% of respondents indicating ‘very satisfied’ or ‘satisfied’ in any contact area. \ud Respondents were generally clear on the role of the CSP with 82% having a ‘very good’ or ‘good’ understanding, an increase of 5% from the 2011 survey.
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