Creating a successful chat library service: 'Ask a librarian live' at Cardiff University

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Härkönen, Sonja ; Blackmore, Andrew ; Beadle, Robert (2018)
  • Publisher: Society of College, National and University Libraries (SCONUL)
  • Subject: Z665
    • ddc: ddc:020

In an environment where social tools and communication technologies are constantly evolving and developing and where library users are long familiar with instant messaging, Cardiff University’s Library Service aimed to align its means of communicating with users more strongly with the preferred communication methods of students in their social spaces.
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