Factors associated with job satisfaction among commune health workers: implications for human resource policies

Article English OPEN
Bach Xuan Tran ; Minh Van Hoang ; Hinh Duc Nguyen (2013)
  • Publisher: Taylor & Francis Group
  • Journal: Global Health Action, volume 6 (issn: 1654-9880, eissn: 1654-9716)
  • Related identifiers: doi: 10.3402/gha.v6i0.18619, pmc: PMC3561598
  • Subject: job satisfaction; human resource; commune health stations; health workers; Vietnam | RA1-1270 | Public aspects of medicine | commune health stations | RA421-790.95 | Public Health in Vietnam: Here's the Data, Where's the Action? | health workers | Vietnam | Health Services, Health policy | job satisfaction | human resource

Background: Job satisfaction among health workers is an important indicator in assessing the performance and efficiency of health services.Objective: This study measured job satisfaction and determined associated factors among health workers in 38 commune health stations in an urban district and a rural district of Hanoi, Vietnam. A total of 252 health workers (36 medical doctors and 216 nurses and technicians; 74% female) were interviewed. A job satisfaction measure was developed using factor analysis, from which four dimensions emerged, namely ‘benefits and prospects,’ ‘facility and equipment,’ ‘performance,’ and ‘professionals.’Results: The results demonstrate that respondents were least satisfied with the following categories: salary and incentives (24.0%), benefit packages (25.1%), equipment (35.7%), and environment (41.8%). The average satisfaction score was moderate across four domains; it was the highest for ‘performance’ (66.6/100) and lowest for ‘facility and equipment’ (50.4/100). Tobit-censored regression models, constructed using stepwise selection, determined significant predictors of job satisfaction including age, areas of work and expertise, professional education, urban versus rural setting, and sufficient number of staff.Conclusion: The findings highlight the need to implement health policies that focus on incentives, working conditions, workloads, and personnel management at grassroots level.Keywords: job satisfaction; human resource; commune health stations; health workers; Vietnam(Published: 30 January 2013)Citation: Glob Health Action 2013, 6: 18619 - http://dx.doi.org/10.3402/gha.v6i0.18619This paper is part of the thematic cluster Public health in Vietnam: here's the data, where's the action? - more papers from this cluster can be found here.
  • References (24)
    24 references, page 1 of 3

    1. Ministry of Health, Health Partnership Group (2009). Joint Annual Health Review: human resources for health. Hanoi, Vietnam: Medical Publishing House.

    2. Ladinsky JL, Nguyen HT, Volk ND. Changes in the health care system of Vietnam in response to the emerging market economy. J Public Health Policy 2000; 21: 82 98.

    3. Witter S, Thi Thu Ha B, Shengalia B, Vujicic M. Understanding the 'four directions of travel': qualitative research into the factors affecting recruitment and retention of doctors in rural Vietnam. Hum Resour Health 2011; 9: 20.

    4. Ministry of Health (2011). Strengthening policymaking, health financing reforms and universal health insurance. Joint Annual Health Review. Hanoi, Vietnam: Medical Publishing House.

    5. Toh SG, Ang E, Devi MK. Systematic review on the relationship between the nursing shortage and job satisfaction, stress and burnout levels among nurses in oncology/haematology settings. Int J Evid Based Health Care 2012; 10: 126 41.

    6. Romig B, O'Sullivan Maillet J, Denmark RM. Factors affecting allied health faculty job satisfaction: a literature review. J Allied Health 2011; 40: 3 14.

    7. Onyett S. Revisiting job satisfaction and burnout in community mental health teams. J Ment Health 2011; 20: 198 209.

    8. Caers R, Du Bois C, Jegers M, De Gieter S, De Cooman R, Pepermans R. Measuring community nurses' job satisfaction: literature review. J Adv Nurs 2008; 62: 521 9.

    9. Van Ham I, Verhoeven AA, Groenier KH, Groothoff JW, De Haan J. Job satisfaction among general practitioners: a systematic literature review. Eur J Gen Pract 2006; 12: 174 80.

    10. Lu H, While AE, Barriball KL. Job satisfaction among nurses: a literature review. Int J Nurs Stud 2005; 42: 211 27.

  • Metrics
    No metrics available
Share - Bookmark