Total Quality Management Indicators in Academic Libraries: In India
Harith, Meenakshi Bhan
- Publisher: Journal Of Business Management & Social Sciences Research
Journal Of Business Management & Social Sciences Research
Business Management; Operations Management; Total; Quality Management | TQM indicators, Total Quality Management, Academic Libraries
Academic library is an important component of any university, responsible for providing academic research support to all members of the university community. Higher Education is a very important sector for the growth and development of human resource which can take responsibility for social, economic and scientific development of the country. The University Education Commission in 1948-49 under the Chairmanship of Dr. S. Radhakrishnan, gave the foundations of the future of Indian Higher Education. At present, higher education institutions in India are trying to evaluate and develop their quality by implementing quality assurance models/mechanisms. As we all know that libraries are the storehouse of knowledge and form an integral part of education system. In order to implement quality in education system we have to implement quality in libraries. But what are these measures, what would be the criteria of implementing quality management in academic libraries. What are the indicators of measuring the quality management in academic libraries? This article is an attempt to find out the indicators/criteria or measures. As a service organization, academic libraries are faced with the problem of satisfaction of library users and how to measure and evaluate their services.