Impact Of Students Demographics On Their Level Of Satisfaction From Quality Education In Private Management Institutes In Haryana

Article English OPEN
Kumari, Sonam ; Gaur, Dr. Arti ; Singla, Khushbu (2014)
  • Publisher: Journal Of Business Management & Social Sciences Research
  • Journal: Journal Of Business Management & Social Sciences Research (issn: 2319-5614, eissn: 2319-5614)
  • Subject: Education quality, Students satisfaction, Quality dimensions, Private Business Schools | Social Sciences; Department of Education
    acm: ComputingMilieux_COMPUTERSANDEDUCATION

The uprising existence and rapid growth of private MBA institutes and business schools can be undoubtedly witnessed in India over last few years. The competition in the private education sector has always been at its peak, but private Management Institutions which want to gain competitive advantage and sustainable growth need to improve quality of education to provide better satisfaction to the students. The main objective of this study is to explore the quality of education provided to students in private management institutes in Haryana and to identify the impact of the personal factors of students including their education level, gender, marital status and age on the level of students satisfaction from private management institutes. The study examined the students satisfaction through questionnaires consisting of five specific education quality dimensions; i.e. faculty quality, curriculum quality, administrative staff quality, infrastructure quality & placement quality. Further the study also revealed critical quality factors in each these dimensions which were perceived as important to the students. A survey has been conducted among 160 MBA students of different private management institutes in Haryana by using questionnaire. The results revealed that the most influential dimension affecting the students satisfaction level is quality of faculty and majority of the students are dissatisfied with the quality of the education provided in their institutes.
Share - Bookmark