publication . Article . 2013

Why Does the Implementation of Quality Management Practices Fail? A Qualitative Study of Barriers in Brazilian Companies

Yamada, Tuane Tonani; Poltronieri, Camila Fabrício; Gambi, Lillian do Nascimento; Gerolamo, Mateus Cecílio;
Open Access English
  • Published: 01 Jun 2013 Journal: Procedia - Social and Behavioral Sciences (issn: 18770428, Copyright policy)
  • Publisher: The Authors. Published by Elsevier Ltd.
Abstract The implementation of Quality Management (QM) practices has been spread after the organizations have realized that such practices could increase competitiveness. Thus, QM is expected to improve customers’ satisfaction and, at the same time, reduce non-quality costs. When these practices are implemented, some organizations obtain positive results, i.e. they improve their competitiveness and productivity, increasing their survival probability and superiority. However, many organizations can not reach their goals. In this context, this paper is the result of a research about the main barriers that cause the failure of the implementation of QM practices. Th...
free text keywords: Quality Management Practices, Barriers of the Implementation, Brazilian Companies, Quality management, Pedagogy, Qualitative research, Survival probability, Bureaucracy, media_common.quotation_subject, media_common, Psychology, Process management, Marketing
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