Co-Creation of Public Services; Levels of Customers’ Participation

Article English OPEN
Damkuviene, Milda; Petukiene, Evandzelina;
(2018)
  • Publisher: AIJR Publisher
  • Journal: Advanced Journal of Social Science (issn: 2581-3358, eissn: 2581-3358)
  • Related identifiers: doi: 10.21467/ajss.2.1.40-47

Customer participation is one of the critical research issues in service management. This study draws on the client participation concept to explore the content and levels of customer participation in public services (Lithuanian elderships). By integrating Unified Servi... View more
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