research product . 2017

Consequences of the presence and absence of empathy during consultations in primary care: A focus group study with patients.

Derksen, F.; Olde Hartman, T.C.; Dijk, A. van; Plouvier, A.; Bensing, J.; Lagro-Janssen, A.;
Open Access
  • Published: 01 Jan 2017
There is general consensus that explicit expression of empathy in patient-GP communication is highly valued. Yet, little is known so far about patients’ personal experiences with and expectations of empathy. Insight into these experiences and expectations can help to achieve more person-centeredness in GP practice care. Methods Participants were recruited by a press report in local newspapers. Inclusion criteria: adults, a visit to the GP in the previous year. Exclusion criterion: a formal complaint procedure. Five focus groups were conducted. The discussions were analyzed using constant comparative analysis. Results In total 28 participants took part in the foc...
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