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Aprovada pel Consell Plenari del Districte de Ciutat Vella de 15-10-2020 Mesura de govern elaborada en el context de desconfinament davant l’emergència provocada per la COVID-19. Government measure prepared in the context of deconfinement to the emergency caused by COVID-19. Medida de gobierno elaborada en el contexto de desconfinamiento ante la emergencia provocada por la COVID-19.

Presentada al Consell Plenari del Districte de Sarrià Sant Gervasi de 17-12-2020 Mesura de govern elaborada en el context de desconfinament davant l’emergència provocada per la COVID-19. Inclou 5 línies estratègiques que s’enfoquen en l’impuls d’accions i projectes que permetin mantenir i fer més competitiu i innovador el model comercial del districte. Entre els objectius principals destaquen: protegir el comerç de proximitat, potenciar la competitivitat, la innovació i la transformació digital i suport a la campanya de Nadal Government measure prepared in the context of deconfinement to the emergency caused by COVID-19. Medida de gobierno elaborada en el contexto de desconfinamiento ante la emergencia provocada por la COVID-19.

Este documento analiza las competencias financieras de las empresas españolas de menos de 50 trabajadores (pequeñas empresas) a partir de una encuesta elaborada por el Banco de España entre marzo y mayo de 2021, que se engloba dentro de un proyecto desarrollado por la Organización para la Cooperación y el Desarrollo Económicos (OCDE): International Network on Financial Education (OCDE/INFE). La encuesta incluye una serie de preguntas con el objetivo de medir las competencias financieras de las empresas (conocimientos, actitudes y comportamientos financieros), así como la tenencia de instrumentos financieros, el impacto de la crisis del COVID-19 sobre su actividad o el nivel de digitalización de la empresa. Estas preguntas deben de ser contestadas por el propietario de la empresa, siempre que tome alguna decisión financiera en relación con aquella. Los principales resultados de la encuesta apuntan a que, en general, en España los propietarios de las empresas con menos de 20 trabajadores y las empresas de servicios de alojamiento y hostelería, construcción y otros servicios personales (grupo heterogéneo de ramas, que incluiría empresas de educación, reparaciones o lavandería, entre otras) presentan unos conocimientos financieros bajos en comparación con las empresas de entre 20 y 49 trabajadores y con las del resto de los sectores. En cuanto a las actitudes financieras, los propietarios de las empresas de más de 10 trabajadores presentan una mayor tendencia a establecer objetivos financieros a largo plazo respecto a los propietarios de empresas de menos de 10 trabajadores. Algunos comportamientos financieros están menos generalizados en las empresas de menor tamaño (y especialmente en las de menos de 5 trabajadores), como, por ejemplo, disponer de estrategias en caso de robo y considerar opciones de distintos proveedores de productos o de servicios financieros. Finalmente, las pequeñas empresas españolas, independientemente de su tamaño, sobresalen por el bajo porcentaje de propietarios que han pensado en la financiación de su jubilación. El uso de los instrumentos de capital y de otras formas de financiación más recientes como los bonos sostenibles, los business angels o la financiación participativa) es marginal en las pequeñas empresas españolas. Asimismo, es limitado en estas empresas el empleo del seguro de daños materiales, y principalmente del de interrupción de negocio. No se observan diferencias importantes en los conocimientos, actitudes y comportamientos financieros según el género del propietario de la empresa. Además, en general, las competencias financieras medias en las pequeñas empresas mejoran con el nivel educativo tan solo si el propietario tiene formación concreta en temas relacionados con la empresa, la economía o las finanzas. Otras características que se asocian positivamente con las capacidades financieras, independientemente del nivel educativo, son disponer de 10 años de experiencia empresarial o tener un progenitor empresario. El impacto de la crisis del COVID-19 en el nivel de facturación, en los beneficios y en la deuda fue bastante similar en empresas con distintos grados de competencias financieras. Sin embargo, los efectos negativos en el empleo y en la liquidez fueron algo menores para los cuartiles más altos de competencias financieras de los propietarios. Adicionalmente, mayores conocimientos financieros estuvieron asociados a una probabilidad superior de solicitar y de obtener un nuevo préstamo o de beneficiarse de un aval público. Las empresas con menores conocimientos financieros sí utilizaron en mayor medida transferencias de renta, así como moratorias de alquiler. Finalmente, existe una relación positiva entre competencias financieras y mayor nivel de digitalización en la empresa con anterioridad a la pandemia. Sin embargo, no existe correlación de competencias financieras y un incremento de las actividades digitales tras el COVID-19. This paper analyses the financial competencies of Spanish enterprises with fewer than 50 employees (small enterprises) based on a survey conducted by the Banco de España between March and May 2021 as part of a project launched by the OECD (International Network on Financial Education, OECD/INFE). The survey includes a series of questions aimed at measuring firms’ financial competencies (financial knowledge, attitudes and behaviour) and the financial instruments held by them, the impact of the COVID-19 crisis on their activity and their level of digitalisation. It is the owners of the firms who should answer these questions insofar as it is they who make financial decisions in relation to their firm. The main results of the survey suggest that, in Spain, owners of enterprises with fewer than 20 employees have little financial knowledge compared with those of enterprises with between 20 and 49 employees. The same is true of firms in the accommodation and food service activities, construction and other personal service sectors (a heterogeneous group of sectors which would include firms in education, repairs or laundry services, among others) compared with firms in other sectors. In terms of financial attitudes, owners of firms with more than ten employees have a greater tendency to set long-term financial goals than owners of firms with fewer than ten employees. Some financial behaviours (such as having strategies in place in the event of theft or considering different options for their financial product and service providers) are less widespread among smaller firms, especially those with fewer than five employees. Lastly, the percentage of Spanish small enterprises, regardless of size, whose owners have thought about how to finance their retirement is remarkably low. The use of capital instruments and other more recent types of financing (such as sustainable bonds, business angels or crowdfunding) is marginal in small Spanish enterprises. Likewise, the use of property and, particularly, business interruption insurance is limited among these firms. There are no discernible, significant differences in financial knowledge, attitudes and behaviours in terms of the gender of the business owner. Also, in general, the average financial competencies in small enterprises improve with the level of educational attainment only if the owner has specific training in business, economics or finance. Other characteristics positively associated with financial competencies, irrespective of educational attainment, are having ten years of entrepreneurial experience or having an entrepreneur for a parent. The impact of the COVID-19 crisis on the level of turnover, profits and debt was quite similar for firms with different degrees of financial competencies. However, the negative impact on employment and liquidity was somewhat lower for the higher quartiles of owners’ financial competencies. Additionally, higher financial knowledge was associated with being more likely to apply for and obtain a new loan or benefit from a public guarantee. Firms with less financial knowledge did make greater use of income transfers and rental moratoria. Lastly, there is a positive correlation between financial competencies and a higher level of digitalisation in the firm pre-pandemic. However, there is no such correlation between financial competencies and digital activities following COVID-19.

This Book of Abstracts provides an overview of all selected papers, Pecha Kucha and posters that will be presented at BOBCATSSS 2021 Virtual Conference on "Digital Transformation" (https://bobcatsss2021.sciencesconf.org/). The conference is jointly organized by the Porto Accounting and Business School - Porto Polytechnic (ISCAP), Portugal, University of Library Studies and Information Technologies (ULSIT), Sofia, Bulgaria and University of Leon, Spain. BOBCATSSS is an international annual symposium which addresses hot topics for librarians and information professionals in a fast-changing environment. It is created by and for students, teachers, researchers and professionals in the information field. BOBCATSSS is held under the auspices of BOBCATSSS Association (https://bobcatsss.info/, former EUCLID (European Association for Library and Information Education and Research). It is a tradition which has been passed on from one European country to another since 1993, providing a rich professional conference, accompanied by numerous opportunities for networking, personal exchanges, discussions, and learning. The 29th conference of BOBCATSSS is a virtual edition, due to the COVID-19 worldwide crisis. This year, we have chosen “DIGITAL TRANSFORMATION” as the theme for BOBCATSSS 2021. Information and communication technologies have a great impact on society, namely concerning the immediacy of access to information, the constant increase in the available information volume, the automation of services, the dematerialization of processes, the change in supports and formats, the attention to the client and changes in the behaviour of individuals. These impacts are also felt in the way people interact with information, in professional, academic, personal and playful terms. Soon, half of the consumers will be digital natives, and this will force the digital transformation in organizations, creating new opportunities for change, including in organizational, cultural and legal standards. Digital transformation as an effect of a process marked by the influence of ICT in society will influence changes in every social dimension, including business models and in the way they develop, with ICT and, inseparably, information, having a leading role in any organization. According to Rogers (2016)1 and Herbert (2017)2, it is possible to identify five domains where the digital transformation takes place, and which are based on the transversal use of ICT: 1. Customers, who interact dynamically with organizations 2. Competition, which impliesa differentiation of organizations in relation to the consumer / final customer 3. Information, which due to its essential nature for the business, whether structured or not, will require an increasingly strict management 4. Innovation, focusing on the development of new ideas 5. Value, which becomes volatile in the face of market demand.

Este documento analiza las competencias financieras de las empresas españolas de menos de 50 trabajadores (pequeñas empresas) a partir de una encuesta elaborada por el Banco de España entre marzo y mayo de 2021, que se engloba dentro de un proyecto desarrollado por la Organización para la Cooperación y el Desarrollo Económicos (OCDE): International Network on Financial Education (OCDE/INFE). La encuesta incluye una serie de preguntas con el objetivo de medir las competencias financieras de las empresas (conocimientos, actitudes y comportamientos financieros), así como la tenencia de instrumentos financieros, el impacto de la crisis del COVID-19 sobre su actividad o el nivel de digitalización de la empresa. Estas preguntas deben de ser contestadas por el propietario de la empresa, siempre que tome alguna decisión financiera en relación con aquella. Los principales resultados de la encuesta apuntan a que, en general, en España los propietarios de las empresas con menos de 20 trabajadores y las empresas de servicios de alojamiento y hostelería, construcción y otros servicios personales (grupo heterogéneo de ramas, que incluiría empresas de educación, reparaciones o lavandería, entre otras) presentan unos conocimientos financieros bajos en comparación con las empresas de entre 20 y 49 trabajadores y con las del resto de los sectores. En cuanto a las actitudes financieras, los propietarios de las empresas de más de 10 trabajadores presentan una mayor tendencia a establecer objetivos financieros a largo plazo respecto a los propietarios de empresas de menos de 10 trabajadores. Algunos comportamientos financieros están menos generalizados en las empresas de menor tamaño (y especialmente en las de menos de 5 trabajadores), como, por ejemplo, disponer de estrategias en caso de robo y considerar opciones de distintos proveedores de productos o de servicios financieros. Finalmente, las pequeñas empresas españolas, independientemente de su tamaño, sobresalen por el bajo porcentaje de propietarios que han pensado en la financiación de su jubilación. El uso de los instrumentos de capital y de otras formas de financiación más recientes como los bonos sostenibles, los business angels o la financiación participativa) es marginal en las pequeñas empresas españolas. Asimismo, es limitado en estas empresas el empleo del seguro de daños materiales, y principalmente del de interrupción de negocio. No se observan diferencias importantes en los conocimientos, actitudes y comportamientos financieros según el género del propietario de la empresa. Además, en general, las competencias financieras medias en las pequeñas empresas mejoran con el nivel educativo tan solo si el propietario tiene formación concreta en temas relacionados con la empresa, la economía o las finanzas. Otras características que se asocian positivamente con las capacidades financieras, independientemente del nivel educativo, son disponer de 10 años de experiencia empresarial o tener un progenitor empresario. El impacto de la crisis del COVID-19 en el nivel de facturación, en los beneficios y en la deuda fue bastante similar en empresas con distintos grados de competencias financieras. Sin embargo, los efectos negativos en el empleo y en la liquidez fueron algo menores para los cuartiles más altos de competencias financieras de los propietarios. Adicionalmente, mayores conocimientos financieros estuvieron asociados a una probabilidad superior de solicitar y de obtener un nuevo préstamo o de beneficiarse de un aval público. Las empresas con menores conocimientos financieros sí utilizaron en mayor medida transferencias de renta, así como moratorias de alquiler. Finalmente, existe una relación positiva entre competencias financieras y mayor nivel de digitalización en la empresa con anterioridad a la pandemia. Sin embargo, no existe correlación de competencias financieras y un incremento de las actividades digitales tras el COVID-19. This paper analyses the financial competencies of Spanish enterprises with fewer than 50 employees (small enterprises) based on a survey conducted by the Banco de España between March and May 2021 as part of a project launched by the OECD (International Network on Financial Education, OECD/INFE). The survey includes a series of questions aimed at measuring firms’ financial competencies (financial knowledge, attitudes and behaviour) and the financial instruments held by them, the impact of the COVID-19 crisis on their activity and their level of digitalisation. It is the owners of the firms who should answer these questions insofar as it is they who make financial decisions in relation to their firm. The main results of the survey suggest that, in Spain, owners of enterprises with fewer than 20 employees have little financial knowledge compared with those of enterprises with between 20 and 49 employees. The same is true of firms in the accommodation and food service activities, construction and other personal service sectors (a heterogeneous group of sectors which would include firms in education, repairs or laundry services, among others) compared with firms in other sectors. In terms of financial attitudes, owners of firms with more than ten employees have a greater tendency to set long-term financial goals than owners of firms with fewer than ten employees. Some financial behaviours (such as having strategies in place in the event of theft or considering different options for their financial product and service providers) are less widespread among smaller firms, especially those with fewer than five employees. Lastly, the percentage of Spanish small enterprises, regardless of size, whose owners have thought about how to finance their retirement is remarkably low. The use of capital instruments and other more recent types of financing (such as sustainable bonds, business angels or crowdfunding) is marginal in small Spanish enterprises. Likewise, the use of property and, particularly, business interruption insurance is limited among these firms. There are no discernible, significant differences in financial knowledge, attitudes and behaviours in terms of the gender of the business owner. Also, in general, the average financial competencies in small enterprises improve with the level of educational attainment only if the owner has specific training in business, economics or finance. Other characteristics positively associated with financial competencies, irrespective of educational attainment, are having ten years of entrepreneurial experience or having an entrepreneur for a parent. The impact of the COVID-19 crisis on the level of turnover, profits and debt was quite similar for firms with different degrees of financial competencies. However, the negative impact on employment and liquidity was somewhat lower for the higher quartiles of owners’ financial competencies. Additionally, higher financial knowledge was associated with being more likely to apply for and obtain a new loan or benefit from a public guarantee. Firms with less financial knowledge did make greater use of income transfers and rental moratoria. Lastly, there is a positive correlation between financial competencies and a higher level of digitalisation in the firm pre-pandemic. However, there is no such correlation between financial competencies and digital activities following COVID-19.

Digital connectivity – loosely defined as connecting people through digital means promises to enhance our quality of life, as envisaged in Japan’s ‘Society 5.0’, which aims to spur economic growth and solve social problems digitally. On the other hand, digital connectivity also creates challenges and demands a quest for optimum equilibrium between economic growth and national as well as human security. The COVID-19 pandemic which erupted in late 2019 has accelerated world dependence on digital connectivity in order to sustain human contact. Digital means have allowed us to continue our lives, work and pleasure connections, and have simultaneously expanded digital risks at home and globally. The COVID-19 scenario has also demonstrated how digital technology can even threaten our sovereignty and basic values such as freedom, democracy, privacy, human rights and dignity. Japan and the EU approach the digital age with a common emphasis on leading standards to set and promote a human-centred digital connectivity. The two zones can cooperate bilaterally and beyond in responding to challenges on digital connectivity, as is stipulated in three key documents, namely Japan-EU Economic Partnership Agreement (EPA), Japan-EU Strategic Partnership Agreement (SPA) and Japan-EU Partnership

Presentada al Consell Plenari del Districte de Sant Martí de 08-07-2021 Mesura de govern elaborada en el context de desconfinament davant l’emergència provocada per la COVID-19. S’articula al voltant de quatre línies estratègiques: la resiliència del comerç de proximitat en moments de crisi; la fidelització cap al comerç de proximitat; la competitivitat, innovació i digitalització, i l’associacionisme comercial com a element clau. Government measure prepared in the context of deconfinement to the emergency caused by COVID-19. Medida de gobierno elaborada en el contexto de desconfinamiento ante la emergencia provocada por la COVID-19.

Due to the non-predictable Covid-19 pandemic, the physical stores of luxury brands which were living a three-dimensional and unique dream to all their visitors, had to close their doors and settle for online sales to ensure their survival. However, information online is trapped on two-dimensional sites and screens. This gap between the natural and digital worlds prevents luxury brands from expressing their proper DNA of know-how and heritage. Augmented reality, a technology that overlays our natural environment with virtual 3D images, answers the issue of viewing products directly in the context customers will apply them; augmented reality increases the ability to visualize and purchase them accordingly. Many luxury brands are already applying augmented reality in entertainment, especially on social media, but this technology is being applied more consistently within organizations. Luxury companies are using it not only for product design, but for manufacturing, logistics, marketing, service, and sales, and they have seen significant improvements in quality and productivity. Augmented reality will also have a significant impact on the competitiveness of businesses. Therefore, luxury brands implement this tool into their value chain. This research provides readers with answers to the question: How can luxury companies integrate augmented reality throughout the value chain? Face à pandemia de Covid-19, as lojas físicas das marcas de luxo, que até então proporcionavam um sonho tridimensional e único para todos os seus visitantes, tiveram de fechar portas e contentar-se com as vendas online de modo a garantir a sua sobrevivência. Porém, no Mundo digital a informação está confinada entre ecrãs bidimensionais. Este fosso entre o Mundo real e o digital dificulta as marcas de luxo a expressarem o seu ADN. A realidade aumentada, uma tecnologia que sobrepõe o nosso ambiente natural com imagens virtuais em 3D, responde à questão da visualização directa dos produtos nos diferentes contextos em que os clientes poderão aplicar; a realidade aumentada aumenta a capacidade de visualização e facilita a compra final. Várias marcas de luxo já estão a utilizar realidade aumentada relacionando-a com o entretenimento, mas esta tecnologia está a ser aplicada de forma mais consistente dentro das organizações. As empresas de luxo estão a utilizá-la não só para a concepção de produtos, mas também no seu fabrico, logística, marketing, serviço e vendas. Deste modo, as marcas de luxo têm implementado cada vez mais esta ferramenta na sua cadeia de valor. Este trabalho procura dar resposta à seguinte pergunta: Como podem as empresas de luxo integrar a realidade aumentada ao longo da sua cadeia de valor?

През 2020 г. световната пандемия появила се в резултат на Ковид-19 предизвика икономически и социални проблеми с огромен магнитуд. Загубата на милиони човешки животи говори сама по себе си. В допълнение световната икономика се сви с невиждан размер през 2020 г. и повечето страни са изправени пред рецесия в следващите години. Трудно е да се открият сфери и процеси, върху които пандемията е повлияла положително през този период, но анализът на редица представителни изследвания сочи, че товa е дигитализацията. Пандемията ускори значително процеса и постави пред изпитание както публичния, така и частния сектор. Abstract In 2020 the global pandemic caused by COVID-19 led to economic and social problems with great impact. Even more important, the pandemic resulted in the loss of millions of lives. The world’s economy shranked with enormous size in 2020 and many countries currently face recession. It is not easy to be found fields and processes which COVID-19 has had impacted positively, but the analyze of concrete researches shows that one of them is digitalization. The pandemic accelerated the process which put to a test both private and public sector. JEL: 031, 032, 033

Presentada pel Consell Plenari del Districte de Sant Andreu de 08-10-2020 Mesura de govern elaborada en el context de desconfinament davant l’emergència provocada per la COVID-19. L'objectiu és activar mesures i accions per ajudar a mantenir l’activitat i sostenibilitat econòmica i ocupacional del teixit comercial a través d’accions de formació, assessorament o comunicació, entre d’altres. Government measure prepared in the context of deconfinement to the emergency caused by COVID-19. Medida de gobierno elaborada en el contexto de desconfinamiento ante la emergencia provocada por la COVID-19.